1. BIG RED CUPS uses Fastway Couriers as their courier service. Delivery is within South Africa, either door to door or door to counter depending on the delivery address.
  2. Door to door deliveries are sent to a street address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 7 days after date of such notification.
  3. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. BIG RED CUPS will not be held responsible for deliveries that are not signed for by Registered Users and/or Guests (Guest Check Out).
  4. Purchased ”Products” will be dispatched and/or shipped within the first (24) working hours of BIG RED CUPS receiving receipt of payment and/or payment confirmation.
  5. Irrespective of the delivery location, BIG RED CUPS aims to deliver ordered products within 7 days after payment has been received.
  6. International shipping charges will be quoted on a individual basis, please mail International taxes are the sole responsibility of the customer.