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PRIVACY POLICY
Coalition Trading Co (Pty) Ltd (“Big Red Cups”) specialises in importing, exporting, manufacturing and distributing a variety of packaging items to the Southern African market.
We supply a number of sectors including restaurants, retailers, distributors and wholesalers with a wide variety of packaging needs. This packaging consists of both sustainable, eco-friendly takeaway packaging as well as wide variety of plastic items. We also service the general public through our online store.
We respect the privacy of your Personal Information and are committed to its protection.
This Privacy Policy describes how Big Red Cups (“We”), through our website https://www.bigredcups.co.za (the “Site”), process - collect, use, and disclose - your Personal Information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) when you visit or make a purchase from the Site.
YOU AGREE THAT THIS PRIVACY POLICY GOVERNS THE PROTECTION OF YOUR PERSONAL INFORMATION AND OUR USE OF YOUR DATA WHEN WE INTERACT WITH YOU IN VARIOUS WAYS AND ON VARIOUS PLATFORMS. ALL DISPUTES OVER PRIVACY AND YOUR DATA SHALL BE GOVERNED AS SET OUT IN THIS PRIVACY POLICY.
CONTENTS
1. Information we may collect from you
When you visit the Site, we only collect the Personal Information about you, your device and your interaction with the Site that is necessary to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order as well as keeping you up to date on new products, services and offers. We may also collect additional information if you contact us for customer support.
In this Privacy Policy, “Personal Information” means personal information as defined by POPIA. See the list below for more information about what Personal Information we collect and why:
Device information
Order information
Customer support information
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org
Please note that our advertisers and business partners may also use cookies, over which we have no control.
We use the following cookies to optimize your experience on our Site and to provide our services:
Cookies necessary for the functioning of the store:
|
NAME |
FUNCTION |
|
_ab |
Used in connection with access to admin. |
|
_secure_session_id |
Used in connection with navigation through a storefront. |
|
cart |
Used in connection with shopping cart. |
|
cart_sig |
Used in connection with checkout. |
|
cart_ts |
Used in connection with checkout. |
|
checkout_token |
Used in connection with checkout. |
|
secret |
Used in connection with checkout. |
|
secure_customer_sig |
Used in connection with customer login. |
|
storefront_digest |
Used in connection with customer login. |
|
_shopify_u |
Used to facilitate updating customer account information. |
Cookies necessary for Reporting and Analytics:
|
NAME |
FUNCTION |
|
_tracking_consent |
Tracking preferences. |
|
_landing_page |
Track landing pages |
|
_orig_referrer |
Track landing pages |
|
_s |
Shopify analytics. |
|
_shopify_fs |
Shopify analytics. |
|
_shopify_s |
Shopify analytics. |
|
_shopify_sa_p |
Shopify analytics relating to marketing & referrals. |
|
_shopify_sa_t |
Shopify analytics relating to marketing & referrals. |
|
_shopify_y |
Shopify analytics. |
|
_y |
Shopify analytics. |
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by visiting the following sites:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/
We may share your Personal Information with our affiliates, subsidiaries, contractors or third parties as necessary to carry out the purposes for which the information was supplied or collected, specifically:
This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Your Personal Information will also be shared with our third-party service providers and business partners who assist with the running of our Site and provision of our services and products including hosting providers, email service providers, payment processing partners and shipping partners.
The data which we collect from you may be transferred to, and stored at, a destination outside the Republic of South Africa (“RSA”). It may also be processed by staff operating outside the RSA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of booking and support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
The data we collect from you and transfer to third parties outside of RSA shall only be to third parties who are subject to a law, binding corporate rules (as defined in POPIA) or binding agreements (as defined in POPIA) which provide a level of protection similar to that of POPIA, and that:
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access our services, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access in accordance with the requirements of POPIA.
We use information held about you in the following ways:
We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these.
If you are an existing customer, we will contact you with information about goods and services similar to those which were the subject of a previous transaction with you.
You have rights under POPIA in relation to your Personal Information that we collect. These include the right to:
We will only retain your Personal Information for as long as is necessary to fulfil the legitimate purposes for which we collected the information. We undertake to regularly review the personal data we hold and to delete the Personal Information which we no longer require. We will keep your Personal Information for only so long as we need it in order to:
The Site is not intended for individuals under the age of 18 years (“children”). We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
You can review, correct, update, delete, object or otherwise exercise your rights as stated above, or request details of your Personal Information held by us at any time by contacting us using the contact information listed in the “Contact” section below.
Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
The “Responsible Party”, as referred to in POPIA, is Big Red Cups. We have appointed Justin Croxton as our Information Officer. Any questions, comments or requests regarding your Personal Information or this Privacy Policy should be addressed to the Information Officer:
Name: Justin Croxton
Address: Droste Industrial Park, Fred Droste Rd, Benrose, Johannesburg, 2011, Republic of South Africa
Email: justin@bigredcups.co.za
Phone No: +27 72 117 3363
This Privacy Policy will be governed by the laws of the Republic of South Africa. You consent to the jurisdiction of the South African Courts for any dispute which may arise out of this Privacy Policy.
Last Updated: 11 August 2021
